FAQ

Absolutely. We include dismantling and reassembly as part of your quote when requested—just let us know in advance.

Yes, all moves include basic goods-in-transit insurance. We also offer higher-level cover tailored to the value of your possessions. 

To guarantee availability, it’s best to book at least 2–4 weeks in advance, especially during weekends or month-end. We do accommodate last-minute moves when possible.

Yes — we can often schedule moves weekends or holidays depending on availability. Please mention your preferred dates early.

We accept bank transfers, debit/credit cards, and cash. A 20% deposit secures your booking; the rest is due on moving day before unloading.

1. If you postpone or cancel this Agreement, we will charge you fees. The fee varies as follows:

1. More than 5 working days before the start of removal: no fee.

2. Between 5-3 working days before the start of removal: no more than 60% of the removal fee.

3. Less than 2 working days before the start of removal: 100% of the removal fee.

Yes — if there are delays on moving day (e.g., no access to the new property), additional charges may apply. We’ll explain this during quoting.

Yes, we provide short‑ and long‑term storage in secure facilities. We can also store your items in transit if keys or cleaning delays occur. 

Although not expected, our team appreciates a hot drink, snacks, or bottled water. If you’re inclined, a tip is always welcomed but entirely optional.