TDS REMOVALS
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TERMS AND CONDITIONS
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Introduction
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The conditions set out below relate to the rights, obligations and responsibilities of the parties to this Agreement. To establish a common language, we will use the words “you” or “your” when referring to the client and the words “we”, “us” or “our” means the Remover. These terms and conditions may be amended or modified only with prior written consent. In this regard, we draw your attention to Clauses 4, 9, 10, 11 and 12 which establish our liability to you for the loss or damage of goods and products.
1.     Our Quotation
1.     company is not responsible (unless otherwise specified) for the payment of customs duties and inspections or any other taxes or duties payable to government agencies for your goods. We assume responsibility for your goods only to the extent specified by clauses 2.2, 3.2, 5.2, 5.3 or provided for in clauses 4, 9, 10, 11 and 12.
2.     We reserve the right to change the price of the products or to charge additional fees if the circumstances that were not taken are identified, considered in the preparation of our offer and confirmed by us in writing. These include:
1.     You do not accept our written offer within 28 days or the work is not completed or completed within three months.
2.     Our costs change with factors and situations that we cannot control: currency fluctuations, changes in taxes or transportation fees.
3.     At your request, the work takes place outside our working hours (08.00-18.00hrs) or on Saturdays, Sundays, holidays or national holidays.
4.     We must collect or deliver goods at your request above the ground floor and upper floor.
5.     If you select some or all of the goods in our warehouse, we have the right to charge a fee for their delivery.
6.     We provide any additional services, including moving or storing additional goods (these conditions apply to such work).
7.     Stairs, lifts or doors are unsuitable for the free movement of goods without mechanical equipment or structural changes or if the nearby road or alley is not suitable for our vehicles and / or containers and does not allow us to load and / or unload at 20 meters from the door.
8.     If we have to pay additional fees during the performance of your work, such as parking fees, barrier fees, etc.
9.     There are delays or unforeseen events, which we cannot control and which lead to the extension of resources or the agreed time for the completion of the work.
10. We agree in writing to increase the liability limit set out in clause 9.1.1.
11. Waiting time: We do offer 1 hour of waiting time free of charge, however, after the first one hour, there is a charge of £50.00/hour/van within the M25 belt and £80.00/hour/van outside the M25 belt.
3.     In such circumstances, the fees we apply will change and become payable.
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2.                 Works not included in the offer
1.     Unless we have agreed in writing, our tasks do not include:
1.     Disassembly or assembly of furniture or other fixed units as well as other assemblies.
2.     Disconnection and reconnection or reassembly of elements such as appliances, lighting fixtures, fittings or technical equipment.
3.     Lifting or laying mounted floors.
4.     Moving items from an attic, especially if it does not have a safe access path and proper lighting.
5.     Moving or storing any items excluded under Clause 5.
2.     As our staff is not authorized or qualified to perform such work, we recommend that you call a suitably qualified person for such services.
3.                 Your responsibility Your
1.     Main responsibilities are:
1.     You must declare to us in writing the value of the goods taken out and / or stored if it exceeds GBP 50,000.
2.     Obtain at your own expense all customs documents, permits, or licenses required to complete the work.
3.     You must be present on site or send a representative to assist us during the collection and delivery of products.
4.     You must provide us with an authorized signature for the stocks handed over, but also for receipts, roadmaps, worksheets or any other relevant and agreed document by confirming the collection or delivery of the goods.
5.     Make sure that nothing that should be removed is left behind and that nothing is taken by mistake.
6.     It is your duty to ensure the protection of property left in unoccupied or unsupervised spaces, especially if other people such as visitors, passers-by or workers may be involved.
7.     Secure and stabilize all devices or electronic equipment before removing them.
8.     Empty, defrost and clean refrigerators and freezers. We are not responsible for the content.
9.     You must provide us with a contact address for correspondence during the removal and / or storage of the goods.
2.     We are not liable for any loss or damage, costs or additional charges. Exceptions are cases arising from our negligence or breach of contract.
4.                 Our
1.     responsibility We are responsible for the safe delivery of the goods and without damaging them. By “undamaged” we mean in the same condition as when they were packed or prepared for transport and / or storage.
2.     If we undertake to pack the goods and prepare them for transport and / or storage, we assume this responsibility. Thus, we undertake to deliver them undamaged. Again, by “undamaged” we mean that the product is in the same condition as it was immediately before being packaged and ready for transport or storage.
3.     If we do not fulfill our responsibilities identified in clauses 4.1 and 4.2, subject to the provisions of clauses 9, 11 and 12, we will be responsible for providing compensation for such unsuccessful work.
4.     We will not be liable and will not provide compensation if clauses 2.2, 3.2, 5.2 and 5.3 apply. Exceptions are cases where there has been loss or damage as a result of our negligence or breach of contract.
5.     If you do not provide us with a declaration of value of your property or if you do not ask us to accept standard liability under clause 9.1 we will not be liable to you for failure to fulfill the responsibilities identified in clause 4.1 and 4.2. Exceptions are cases where the failure was caused by negligence or breach of contract on our part.
6.     The amount of our liability under this clause will be determined in accordance with clauses 9 and 11.
5.                 Goods that must not be subject to removal or storage
1.     Unless the customer agrees in writing, we will not remove, move, store or store the following items. . The items listed in 5.1.1 below may present health and safety risks and may pose a fire hazard. The items listed in 5.1.2-5.1.6 below present other risks and you should make your own arrangements for their transport and storage.
1.  Prohibited or stolen goods, drugs, pornographic materials, potentially dangerous or explosive objects, including gas bottles, aerosols, paints, firearms and ammunition.
2.     Jewelry, watches, trinkets, keys, precious stones or metals, money, documents, securities, stamps, coins or goods or collections of any kind.
3.     Plants or goods that can develop parasites or other pests or cause infestation or contamination.
4.     Perishable objects and / or those that require a controlled environment.
5.     Any animals, birds or fish.
6.     Goods that require a special license or government permission to export or import.
2.     If we agree to dispose of such goods, we assume no liability for loss or damage unless we are negligent or breach of contract, in which case all such conditions will apply.
3.     If you send such goods without our knowledge, we will make them available for your collection and if you do not collect them within a reasonable time, we will request an appropriate court order to dispose of such goods found in the lot, without prior notice. In addition, you will pay us any taxes, expenses, damages, legal costs or penalties incurred by us.
6.                 Ownership of the Goods
1.     By concluding this Agreement, you warrant that:
1.     The goods to be disposed of and / or stored are your property.
2.     The person who owns the goods have given you the authority to into this contract and have been aware of these conditions.
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3.     If you do not comply with the above warranty, you will pay for any claim and / or costs against us.
7.                 Fees If You Postpone or Cancel Removal
1.     If you postpone or cancel this Agreement, we will charge you fees. The fee varies as follows:
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1.     More than 5 working days before the start of removal: no fee.
2.     Between 5-3 working days before the start of removal: no more than 60% of the removal fee.
3.  Less than 2 working days before the start of removal: 100% of the removal fee.
8.                 Payment
1.     Payment will be made in full from the compensated funds before the elimination or storage period. In the absence of such payment, we reserve the right to refuse to start removal or storage until such payment is received. Exceptions are cases in which we have agreed otherwise in writing.
2.     All fees for storage services can be paid by debit card or at our request, by direct debit or standing order.
3.     If you do not pay the direct debit or standing order storage fees on the due date, we may charge an additional administrative fee.
4.     If there are outstanding amounts of payment, we will charge daily interest calculated at 10% per annum above the current predominant base rate of the Bank of England or GBP 15 plus VAT, whichever is higher. Interest shall be calculated from the date on which payment becomes due until the date of actual payment, including all accrued interest, before or after the trial and whether or not we exercise the right of sale under this Agreement.
5.     If we are required to hire a debt collection agency to collect any debt from you, you agree to pay an additional administrative fee plus VAT and also to reimburse us for any fees charged by the agency. You agree to pay an additional administrative fee for each additional administrative step we take as a result of your failure to pay due, for example, for each correspondence requesting payment.
9.                 Determining the amount of our liability for loss or damage
1.     Standard liability.
1.     Pursuant to clause 3.1.1, the amount of our liability to you in the event of loss or damage to those goods that violate clause 4 will be determined in accordance with clauses 9.1.2, 9.1.3 and 11 below.
2.     If we lose or damage your property and there is a breach of clause 4, we assume liability to assess and pay the value of the loss, repair or replacement, whichever is less. We will take into account the age and condition of the goods before they are lost or damaged.
3.     If the lost or damaged item is part of a pair or set, our liability to you, if it is measured as the cost of replacing that item, must be measured as an amount equivalent to the cost of that item. In isolation, not the cost of that item as part of a pair or set.
4.  There is a policy excess fee of £250.00 per claim.
2.     Limited liability.
1.     If you do not ask us to accept standard liability in accordance with clause 9.1, then our liability to you will be determined in accordance with clauses 9.1.3, 9.2.2 and 11.
2.     In the event of loss or damage to your property caused by negligence or breach of contract on our part, our liability to you must be assessed as an amount equivalent to the cost of repairing or replacing them, taking into account the age and condition of the goods before their loss or damage, in accordance with clause 11.1 that applies to liability. limited.
3.     Standard liability.
1.     We will only accept standard liability if you provide us with a detailed valuation of your assets on the valuation form we provide.
2.     We do not assume responsibility for the loss or damage of goods confiscated, removed or damaged by customs or other government agencies.
3.     We do not assume responsibility for the loss or damage of goods occurring in certain overseas countries, including the Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, North Korea and the former USSR states. This list is not exhaustive and we will advise you at the time of bidding if this exclusion applies.
We will be liable for losses or damages
(a) resulting from our negligence or breach of contract while the goods are in our physical possession,  or
(b)Â Â While the goods are in the possession of others, if it is found that the loss or the damage was caused by our failure to pack the goods to a reasonable standard if we were contracted to pack the goods that are the subject of the request. In any of the circumstances, clause 9.1 or 9.2 above shall apply.
4.     An item is defined as:
1.     The entire contents of a box, package, package, carton or similar container;
2.     Any other object that is moved, manipulated or stored by us.
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10.             Damage to space or other property
1.     As third party contractors are frequently present at the time of collection or delivery, our liability for loss or damage is limited as follows:
1.     If we cause loss or damage to space or property other than that to be removed, such as as a result of our negligence or breach of contract, our liability is limited to repairing the damaged area.
2.     We will be liable for damages caused as a result of moving the goods following your express instructions only.
3.     If we are responsible for damage to your premises or other property, you must write this down on your worksheet or delivery note as soon as possible or within a reasonable time. This is fundamental to the validation of the agreement.
11.             Disclaimers
1.     We will not be liable for any loss or damage to your property as a result of fire or explosion, regardless of the cause of the fire or explosion, unless we have been negligent or breached our contract.
2.     We will not be liable for any loss or damage of the following goods:
1.     Bonds, securities, stamps of all kinds, Manuscripts or other documents or electronically held Records Data, Mobile Phones
2.     Plants or goods susceptible to parasites or other pests or to the cause of infestation or contamination.
3.     Perishable objects and / or those that require a controlled environment.
4.     Furs exceeding 100 GBP, Jewelry, Watches, Precious Stones and Metals, Money, Coins, Facts.
5.     Any animals, birds or fish.
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3.     As for standard liability, we will not be liable for any loss, damage caused by any of the following situations:
1.     By war, invasion, acts of foreign enemies, hostilities (whether or not war is declared), civil war, terrorism, rebellion and / or military coup, act of God, industrial action or other such events beyond our reasonable control.
2.     Loss or damage caused by ionizing radiation or radioactive contamination
3.     Loss or damage caused by chemical, biological, biochemical, electromagnetic and cyber attack weapons
4.     Indirect or consecutive loss of any kind or description
5.     By normal wear and tear, natural or gradual damage, leakage or evaporation, or from perishable or unstable goods. This includes goods left in furniture or appliances.
6.     By parasites, moths, insects and other similar infestations, moisture, mold, mildew or rust
7.     By cleaning, repairing or restoring, unless we have arranged the work.
8.     By changing atmospheric conditions or climatic conditions.
9.     For any goods in cabinets, drawers or appliances, or in a package, package, box, box or other container that is not packaged and unpacked by us.
10. Loss or damage to porcelain, glassware and fragile items, unless they have been professionally packed and unpacked by us or our subcontractor. In the event of an accident involving a container packed by the owner, in the event of damage regardless of the quality of the packaging, our liability is limited to 100 GBP or its actual value, which is the lowest.
11. For malfunctions electrical or mechanical in any appliance, instrument, watch, computer or other equipment, unless there is evidence of external damage.
12. Loss or damage to vehicles by scratching, hitting and damage, unless you obtain a status report from us pre-collection.
13. Loss or damage to a vehicle while it is being driven or for the purpose of being driven outside the purpose of loading or unloading from the transport or transport container. Loss or damage to accessories and removable items, unless lost by vehicle.
14. For any goods that have a pre-existing defect or are inherently defective.
15. For items made out of pressed wood (IKEA furniture).
4.     No employee of ours will be individually liable to you for any loss, damage, wrong delivery, errors or omissions under this agreement.
5.     Our liability will cease upon delivery of the goods from our warehouse or upon completion of delivery (see clause 12.2 below).
12.             Deadline for complaints
1.     For any goods we deliver, you must notify us in writing of any visible loss or damage at the time of delivery.
2.     If you or your agent collect the goods, you must notify us in writing of any loss or damage when the goods are handed over to you or your agent.
3.     We will not be liable for any loss or damage if your claim is not notified in writing immediately after discovery of such loss or damage (or reasonable, provided that your account is paid up to date the fees for storage due diligence should have been discovered) and, in any case, are payable until the date on which the notification should have entered into force within seven (7) days of the delivery of the goods by us.
4.     The deadline for notification of your request may be extended upon receipt of your written request, provided that this request is received within seven (7) days of delivery. Consent to such a request will not be unjustifiably refused.
5.  We will not be processing any claims if you have posted a negative review without going through the claims procedure first.
13.             Delays in transit
1.     Except for our negligence or breach of contract, we will not be liable for delays in transit.
2.     If it is not our fault that we are able to deliver the goods to you, we will keep them in the store. The agreement will then be fulfilled and any additional services, including storage and delivery, will be at your expense.
3.     Any transit time we offer you is estimated and is based on the information we know at that time. Transit times may vary due to several factors we cannot control: changes in shipping or departure times at the shipping / shipping company, changes in routes used by the shipping / shipping company, and port congestion . We will inform you of any significant changes in transit times as soon as we become aware. We will not be liable for any loss or damage suffered by you as a result of delays in transit, unless it is directly attributable to our negligence or breach of contract.
14.             Right of seizure
Our right to seize the goods is a right to withhold the goods until the customer has paid all outstanding fees.
We will have the right to withhold and eventually dispose of some or all of the goods if you fail to pay taxes and any other payments due under this or any other agreement. (See also Clause 23). These include any taxes we have paid on your behalf.
While we own the goods, you will be required to pay all storage fees and other costs (including legal costs) we may reasonably incur to recover our taxes and enforce our duties. our closing.
These terms and conditions will continue to apply.
15.             Disputes
If there is a dispute that cannot be resolved, subject to the agreement of both parties, either you or us, we may refer the dispute to an arbitrator who will decide who will bear the cost of  the  proceedings.
This does not in any way affect your right to initiate legal proceedings.
16.             Our right to subcontract the work
1.     We reserve the right to subcontract some or all of the work.
2.     If we subcontract, then these conditions will continue to apply.
17.             Route and method
1.     We have the right to choose the method and route by which to perform the work.
2.     Unless specifically agreed in writing, we have the right to choose any space / volume / capacity on our vehicles and / or container that can be used to transport other customers.
18.             Advice and information for international removals
We constantly make reasonable efforts to provide you with up-to-date information and to assist you with the import / export of your goods.
Information on issues such as national or regional laws and regulations that may be amended and interpreted at any time is provided with in good faith and is based on existing known circumstances. It is your responsibility to seek the appropriate advice to verify the accuracy of any information provided.
19.             Applicable law
This contract is subject to the law of the country in which the office of the company issuing this contract is located.
20.             Your shipping address
1.     If you instruct us to keep the goods, you must provide a correct and up-to-date address and telephone number and let us know if it changes. Your notification address will be the address you previously provided to us in writing. All correspondence and notifications will be deemed to have been received by you at the time of personal delivery or forty-eight hours after it has been posted.
2.     Any other notification required during the execution of the current contract can be given by e-mail and you must provide us with a correct and up-to-date e-mail address. We will consider that an email notification was sent on the date it was sent to the correct email address.
3.     If you do not provide an address or do not respond to our correspondence or notifications, we may publish such notifications in a public newspaper in the area to or from which the goods were removed. If we are unable to contact you, we will charge you for any costs incurred in determining your location.
21.             List of Goods (Inventory) or Receipt
If we compile an inventory of your goods in the form of a list or receipt and send it to you, this will be accepted as accurate. Otherwise, you will be obliged to write to us within 10 days from the date of our sending or a reasonable period agreed between us, which notifies us of any errors or omissions.
22.             Revision of storage fees.
We periodically review our storage fees. You will receive a 30-day written notice for any increase.
23.             Our right to sell or dispose of goods
If the payment of taxes is overdue and we give you 30 days notice, we have the right to ask you to take the goods out of our custody and pay all money owed . If you do not pay all outstanding amounts due to us, we may sell or dispose of some or all of the goods without prior notice. The cost of the sale or sale will be charged to you. Net income will be credited to your account and any excess will be paid to you without interest. If we do not receive the full amount due, we may attempt to recover your balance from you.
24.             Termination
If payments are updated, we will only terminate this agreement by giving you 30 days written notice. If you wish to terminate the storage contract, you must notify us at least 10 working days in advance. If we can release the goods earlier, we will do so, provided your account is paid on time. Storage fees shall be paid until the date on which the notification is due to take effect. While we will make reasonable efforts to arrange for the release of your goods to the data you request, specific data cannot be guaranteed.
If you choose someone else to collect the goods in our warehouse, we have the right to request appropriate identification and authority from you and to charge a reasonable additional administrative fee for organizing their delivery. Our responsibility for such goods will cease upon delivery to them by the
25.             Force Majeure.
Neither we nor you will be liable for any failure or delay in the performance of this contract if it is not within the reasonable control of a party.
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